Customer Account Manager

Job Summary

To lead post-implementation customer relationships and revenue strategies, the full-time Customer Account Manager will manage renewals, churn, and upsell opportunities for specialized carrier portfolios and complex accounts.

Key responsibilities

• Independently own revenue protection, churn management, and renewal execution for assigned accounts
• Develop and execute account and renewal plans based on customer health, service inventory, and contract status
• Lead customer business reviews and account meetings focused on service performance and renewal readiness

Required qualifications

• Typically 5+ years of experience in Customer Retention, Account Management, or a comparable customer-facing role
• Demonstrated experience managing renewals and customer negotiations
• Working knowledge of churn and revenue retention metrics
• Experience in digital or communications infrastructure preferred
• Ability to manage multiple priorities independently and work effectively across functions