Customer Account Manager
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Job Summary
To manage strategic post-implementation customer relationships, the full-time Customer Account Manager will oversee multi-year lifecycle strategies, lead complex renewals and negotiations, and build executive relationships within the customer organization.
Key responsibilities
- Own the lifecycle, renewal, retention, and revenue-protection strategy for assigned strategic accounts
- Lead high-complexity renewals, contract negotiations, and customer governance forums
- Identify strategic expansion opportunities and partner with Sales to advance them
Required qualifications
- Typically 10+ years of experience in Customer Retention, Strategic Account Management, or a comparable customer-facing role
- Extensive experience in digital or communications infrastructure
- Demonstrated success with hyperscale or large-carrier customer relationships
- Proven ability to lead complex commercial negotiations
- Exceptional executive communication and cross-functional leadership skills
Complete Job Description
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