Customer Account Manager
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Job Summary
Managing strategic post-implementation customer relationships, the full-time Customer Account Manager will oversee multi-year lifecycle strategies, lead complex contract negotiations, and build executive relationships within hyperscale and large carrier accounts.
Key responsibilities
- Own the renewal, retention, and revenue-protection strategy for assigned strategic accounts
- Lead high-complexity renewals, contract negotiations, and customer governance forums
- Identify strategic expansion opportunities and collaborate with Sales to advance them
Required qualifications
- Typically 10+ years of experience in Customer Retention, Strategic Account Management, or a comparable customer-facing role
- Extensive experience in digital/communications infrastructure preferred
- Demonstrated success managing complex, high-revenue customer relationships
- Proven ability to lead complex commercial negotiations and protect recurring revenue
- Exceptional executive communication and cross-functional leadership skills
Complete Job Description
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