Customer Account Manager
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Job Summary
Managing a portfolio of strategic accounts, the full-time Customer Account Manager will oversee customer relationships, lead complex contract negotiations, and develop revenue-protection strategies while working onsite.
Key responsibilities
- Own the multi-year lifecycle, renewal, retention, and revenue-protection strategy for assigned strategic accounts
- Build and maintain senior executive relationships across the customer organization
- Lead complex renewals, contract negotiations, and customer governance forums
Required qualifications
- Minimum of ten (10) years of experience in Customer Retention, Strategic Account Management, or a comparable customer-facing role
- Extensive experience in digital/communications infrastructure preferred
- Demonstrated success managing hyperscale or large-carrier customer relationships
- Proven ability to lead complex commercial negotiations and protect recurring revenue
- Exceptional executive communication and cross-functional leadership skills
Complete Job Description
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