Customer Account Manager - Hospitality

Job Summary

To support a growing portfolio of national lodging and hospitality account partners, the full-time remote Customer Account Manager - Hospitality will manage and expand key relationships, drive food and beverage solution selling, and collaborate with cross-functional teams to ensure successful program execution.

Key responsibilities

• Establish and cultivate executive-level relationships with decision makers across national lodging brands and procurement organizations
• Manage complex partnership agreements and food and beverage programs while conducting cost-benefit analyses to inform business decisions
• Lead cross-functional teams to implement new programs and ensure alignment with customer brand standards and operational requirements

Required qualifications

• 4-year Bachelor's degree
• 8+ years of direct national account sales or strategic account management experience in lodging, hospitality, or food and beverage sectors
• 3+ years of experience in national program management, including multi-property rollouts
• 3+ years of complex contract negotiation experience with national accounts or procurement organizations
• Foundational financial acumen to evaluate program economics and customer profitability