Customer Account Specialist

Job Summary

As a remote Customer Account Specialist, the full-time position will manage customer relationships through telephone negotiations, review payment histories, and administer collection efforts in compliance with regulations.

Key responsibilities

• Build and maintain customer relationships using effective telephone negotiating techniques
• Review and update payment history and debtor information, negotiating payment plan modifications
• Administer collection efforts while adhering to federal and state regulations and company policies

Required qualifications

• Bachelor's degree or equivalent related work experience
• Experience in a call center or related customer service environment
• Proficiency in Microsoft Office programs such as Excel and Word
• Experience in customer service or collections within a financial environment
• Ability to manage multiple tasks across various systems and processes