Customer Account Support Specialist

Job Summary

Supporting the Customer Excellence Team, the full-time Customer Account Support Specialist will manage accounts receivable cleanup activities, resolve customer account discrepancies, and maintain accurate records in a remote environment.

Key responsibilities

• Drive accounts receivable cleanup activities and improve account accuracy
• Collaborate with internal teams to resolve outstanding customer statements and payment discrepancies
• Document customer interactions and maintain compliance with company policies and procedures

Required qualifications

• High School Diploma or equivalent
• 2+ years of experience with ERP, CRM, SAP, Salesforce, or similar business systems
• 3+ years of experience in customer service and resolving accounts receivable discrepancies
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines