Customer Adoption Consultant
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Job Summary
Working remotely in a full-time capacity, the Customer Adoption Consultant will coordinate customer onboarding activities, enable product adoption, and maintain customer health metrics to ensure clients successfully utilize IFS.ai Logistics.
Key responsibilities
- Coordinate customer onboarding activities and prepare necessary documentation and updates
- Translate customer goals into practical use cases and deliver product training and enablement sessions
- Maintain accurate account records and analyze customer feedback to identify risks and improvement opportunities
Required qualifications
- Approximately two or more years of experience in B2B SaaS customer success, onboarding, or a related customer-facing role
- Strong organizational skills with the ability to manage multiple stakeholders and deadlines
- Clear written and verbal communication skills, with experience facilitating working sessions
- Good Excel capability and comfort with SaaS platforms and operational workflows
- Experience in logistics, supply chain, or finance operations is desirable
Complete Job Description
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