Customer Advocacy Manager
Job Summary
Seeking a strategic and results-oriented Customer Advocacy Manager, this full-time remote position will build and lead a global customer advocacy program, focusing on customer storytelling, sales references, and engagement initiatives to drive meaningful market influence and business impact.
Key responsibilities:
- Build and lead the global customer advocacy and reference program, including strategy and measurement
- Produce compelling case studies, testimonials, and executive stories while managing sales reference requests
- Partner with cross-functional teams to activate customer voices and create recognition opportunities
Required qualifications:
- Significant experience in customer advocacy or customer marketing in B2B technology or SaaS
- Proven success in building and scaling advocacy or reference programs
- Strong experience developing case studies, customer videos, and testimonials
- Exceptional executive presence and relationship-building skills with senior customer leaders
- Experience using CRM and project-management tools
Complete Job Description
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