Customer Advocacy Manager

Job Summary

To grow an engaged customer community, the full-time Customer Advocacy Manager will own the strategy for the customer community and advocacy programs, creating meaningful connections and amplifying customer experiences in a remote setting.

Key responsibilities

• Own the strategy for the customer community and Champions advocacy program to enhance engagement and advocacy
• Support an active customer community through campaigns, communications, and effective member support
• Identify and develop customers into advocates, building trusted relationships throughout their advocacy journey

Required qualifications

• Experience in community management, customer advocacy, customer marketing, or customer success
• Proven track record managing an enterprise customer community or advocacy program
• Strong relationship-building and influencing skills across multiple teams and stakeholders
• Ability to prioritize in an agile environment using engagement and program data for decision-making
• Collaborative, customer-focused approach with the ability to connect customer needs to advocacy opportunities