Customer Advocacy Specialist

Job Summary

Supporting the day-to-day execution of customer advocacy initiatives, the part-time Customer Advocacy Contractor will manage customer references, assist with advocacy opportunities, and help streamline operational workflows while working remotely.

Key responsibilities

• Coordinate and execute the customer reference program in collaboration with Sales, Customer Success, and Marketing
• Identify and recruit customers for advocacy opportunities and track program metrics for reporting
• Draft internal communications and assist in organizing marketing assets and logistics for advocacy initiatives

Required qualifications

• Excellent organizational skills and attention to detail
• Strong written communication, copyediting, and proofreading abilities
• Experience in project management or coordinating multiple stakeholders
• Proficiency with Microsoft Office and Google Workspace; experience with CRM or advocacy platforms is a plus
• Prior experience in customer marketing, customer success, or advocacy is preferred