Customer Advocate

Job Summary

To inspire customers in expressing their authentic selves through style, the full-time remote Customer Advocate will build relationships, resolve inquiries, and enhance the customer experience across various communication channels.

Key responsibilities:

• Engage with customers through email, live chat, phone, and social media to address inquiries and resolve issues
• Build sustainable relationships with customers by delivering personalized support and product recommendations
• Monitor social media and online reviews to maintain a positive brand image and respond appropriately

Required qualifications:

• 2+ years of proven customer support experience
• Sales experience is a plus
• Familiarity with ticketing systems, preferably ZenDesk
• Strong interpersonal skills and written communication abilities
• Ability to work well both independently and as part of a team