Customer Advocate I
Job Summary
Providing exceptional customer service, the full-time Customer Advocate I will respond to inquiries from members and their dependents, hospitals, and providers while working remotely to resolve membership and claims issues.
Key responsibilities
- Respond to customer inquiries through various communication channels, ensuring a high degree of service
- Research and interpret medical policies and membership records to independently resolve issues
- Maintain accurate records of inquiries and correspondence in a computerized tracking system
Required qualifications
- High school diploma or GED
- 2 years of customer service, member services, or claims processing experience
- Advanced keyboarding skills
- Intermediate knowledge of Microsoft Office
Complete Job Description
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