Customer Analytics Specialist
Job Summary
To support a technology-driven evolution, the full-time Customer Analytics Specialist will build and manage customer analytics to drive Net Revenue Retention and customer success outcomes, working remotely and collaborating with customer-facing teams to provide actionable insights.
Key responsibilities
- Build and maintain customer health scores and churn propensity models to identify at-risk accounts and automate renewal dashboards
- Generate insights and reports to identify expansion opportunities and track service behavior for customer value assessments
- Maintain data infrastructure, automate reporting processes, and lead AI adoption for analytics to enhance decision-making capabilities
Required qualifications
- 8+ years of experience as a BI Analyst, Data Analyst, or Analytics Specialist, preferably with Power BI
- Experience in logistics, supply chain, distribution, or e-commerce fulfillment
- Proven ability to build impactful dashboards that drive action
- Proficiency in Power BI or Tableau, and experience connecting to ERP/WMS data sources
- Working knowledge of Python or similar for data analysis
Complete Job Description
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