Customer Assurance Specialist

Job Summary

Providing excellent customer service, the full-time hourly Customer Assurance Specialist will resolve high-priority damages, defects, and carrier issues while effectively managing product claims within Salesforce CRM.

Key responsibilities:

• Ensure quality customer service for customers and dealers throughout their inquiries
• Handle product claims efficiently within Salesforce CRM to provide appropriate resolutions
• Maintain personal case queues and close claims within required time frames

Required qualifications:

• High school diploma or equivalent
• Customer service experience preferred
• Experience using Salesforce or other CRM platforms
• Working knowledge of Office Suite, including Outlook, Word, Excel, and Teams
• Ability to multitask and conduct research effectively