Customer Assurance Specialist

Job Summary

Supporting internal and external customers with empathy and tailored solutions, the full-time Customer Assurance Specialist will manage customer interactions, provide omnichannel support, and resolve inquiries while working remotely.

Key responsibilities:

• Demonstrate a full understanding of current programs and processes to assist customers effectively
• Handle assist line and escalation calls, providing support to Customer Solutions Specialists
• Resolve research requests through investigation and collaboration with other business areas

Required qualifications:

• High school diploma or equivalent
• Minimum of 2 years related work experience preferred
• Ability to work independently and in a team environment
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer
• Strong relationship-building skills with a focus on customer service