Customer Billing Support Specialist

Job Summary

Supporting customers remotely, the full-time Customer Billing Support Specialist will manage basic billing inquiries, perform daily billing tasks, and ensure accurate account information while collaborating with the Accounting Team.

Key responsibilities

• Serve as the primary point of contact for incoming billing support requests via email, chat, and phone
• Perform daily billing tasks, including processing refunds, issuing invoices, and updating customer billing information
• Maintain accurate customer contact information and troubleshoot electronic payment failures

Required qualifications

• 1-3 years of experience in a customer service role
• Foundational knowledge of billing concepts, particularly SaaS billing and subscriptions
• Excellent written and verbal communication skills in English
• Strong organizational skills and attention to detail
• Ability to work effectively within a remote team and manage multiple deadlines