Customer Care Agent

Job Summary

A company is looking for a Customer Care Agent.

Key Responsibilities:

• Assist customers with inquiries, account navigation, payments, and account changes via phone or email
• Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately
• Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively

Required Qualifications:

• Two (2) or more years of experience in the financial services industry preferred
• Two (2) or more years of experience working in a contact center environment is preferred
• Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus