Customer Care Agent
Job Summary
A company is looking for a Customer Care Agent.
Key Responsibilities:
- Assist customers with inquiries, account navigation, payments, and account changes via phone or email
- Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately
- Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively
Required Qualifications:
- Two (2) or more years of experience in the financial services industry preferred
- Two (2) or more years of experience working in a contact center environment is preferred
- Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus
Complete Job Description
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