Customer Care Agent

Job Summary

Seeking a proactive and reliable Customer Care Agent, the full-time remote position will provide real-time support to customers via email and phone, managing inquiries and maintaining accurate records while focusing on customer satisfaction and internal process improvements.

Key responsibilities

• Provide real-time support to customers via email and phone
• Manage and resolve customer inquiries in a timely, friendly, and professional manner
• Meet response time, resolution, and customer satisfaction KPIs

Required qualifications

• 2+ years of experience in a customer service role (chat or phone support preferred)
• Strong written and verbal communication skills
• Ability to stay organized and meet deadlines in a dynamic environment
• Comfortable handling multiple conversations or tasks simultaneously
• Self-starter with a strong sense of ownership and follow-through