Customer Care Agent
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Job Summary
To support a growing remote startup, the full-time Junior/Mid-Level Customer Care Agent will provide professional support via email, chat, and phone, assisting customers with inquiries about products, claims, and account management.
Key responsibilities
- Provide friendly and clear support to customers through various communication channels
- Assist with customer inquiries regarding products, claims, payments, and account management
- Collaborate with team members to improve support processes and knowledge base content
Required qualifications
- At least one year of experience in customer care/support
- Fluency in English
- Ability to work Monday-Friday, 3 PM - 12 AM Berlin time
- Empathetic and kind personality with strong communication skills
- Comfortable working remotely
Complete Job Description
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