Customer Care Agent
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Job Summary
To support a growing remote startup, the full-time Junior/Mid-Level Customer Care Agent will provide professional support via email, chat, and phone while assisting customers with inquiries about products, claims, and account management.
Key responsibilities
- Provide friendly and clear support to customers through various communication channels
- Assist customers with inquiries and guide them through processes such as onboarding and policy updates
- Collaborate with colleagues to ensure accurate responses and contribute to improving support processes
Required qualifications
- At least one year of experience in customer care/support
- Fluency in English
- Ability to work remotely and adapt to a flexible work environment
- Strong communication skills with a helpful and empathetic personality
- Willingness to work Monday-Friday, 8 AM - 5 PM Berlin time
Complete Job Description
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