Customer Care Associate

Job Summary

To support customer satisfaction and drive sales, the full-time hourly Customer Care Associate will manage incoming inquiries, provide product guidance, and resolve customer issues while working remotely.

Key responsibilities:

• Effectively manage large volumes of customer inquiries via phone, email, and live chat
• Identify and assess customer needs to ensure satisfaction and build sustainable relationships
• Handle complaints and provide appropriate solutions while maintaining accurate records of interactions

Required qualifications:

• College degree or equivalent work experience preferred
• Familiarity with CRM and Zendesk systems; Microsoft Dynamics experience preferred
• Strong computer and data entry skills, with proficiency in Microsoft Office
• Ability to multitask in a fast-paced environment
• Proven ability to adapt to changing needs of the company and department