Customer Care Coordinator

Job Summary

Detail-oriented and highly motivated, the fully remote Customer Care Coordinator will support patients and healthcare professionals throughout the care journey by managing patient intake, providing product education, and ensuring seamless communication across teams.

Key responsibilities

• Serve as the first point of contact for patients, completing intake calls and collecting essential information
• Introduce and explain product features and benefits while guiding patients through the onboarding process
• Accurately document patient interactions and ensure timely resolution of documentation issues

Required qualifications

• High School diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred
• 3+ years of experience in a customer-facing or highly regulated role preferred
• Experience in a call center environment or healthcare setting is a strong plus
• Proficiency in standard office software; experience with Brighttree and Salesforce is desirable
• Strong organizational skills and attention to detail are fundamental to success