Customer Care Coordinator

Job Summary

Working remotely on a full-time basis, the Customer Care Coordinator will support BioMed customers through various channels, manage database maintenance, and ensure customer satisfaction by resolving issues and coordinating responses to requests.

Key Responsibilities

• Support BioMed customers via multiple communication channels, including phone, email, and mobile app
• Manage database maintenance and perform operational and administrative duties with minimal supervision
• Resolve customer issues and coordinate with internal teams to ensure timely and effective solutions

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• Minimum one year of related customer service experience
• Advanced proficiency in computer skills, including Microsoft Office applications and CRM tools
• Experience in customer relationship management preferred