Customer Care Expert
Job Summary
To support enterprise clients, the full-time Customer Care Expert will troubleshoot complex technical issues, manage inbound support requests across multiple channels, and collaborate with cross-functional teams in a remote environment.
Key responsibilities
- Troubleshoot hardware, API integrations, and menu configuration issues for enterprise customers
- Manage a mix of inbound case traffic, prioritizing based on account tier and urgency
- Communicate effectively with both restaurant staff and corporate IT contacts to resolve technical issues
Required qualifications
- 2-4 years of experience in a Technical Support role focused on customer satisfaction
- Strong foundational understanding of software, hardware, and network interactions
- Experience managing multichannel support (phone, chat, email)
- Ability to learn and apply knowledge of Toast's product suite quickly
- Comfortable escalating issues that fall outside established documentation or SOPs
Complete Job Description
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