Customer Care Manager

Job Summary

To support customer satisfaction in a remote capacity, the full-time Customer Care Manager will manage inquiries regarding products and services, oversee order processing, and ensure exceptional service delivery while collaborating with various internal stakeholders.

Key responsibilities

• Manage customer service inquiries and ensure accurate documentation of customer requirements
• Oversee order entry, order management, and compliance with customer purchase orders
• Foster relationships with customers and collaborate with internal teams to address issues and improve processes

Required qualifications

• Proven experience in customer service management or a related field
• Strong understanding of service contract management and order processing
• Familiarity with SAP and sales automation tools
• Experience in developing key performance indicators for team accountability
• Knowledge of ISO standards and compliance in sales administration