Customer Care Manager

Job Summary

Leading a high-performing team, the full-time Customer Care Manager will oversee order processing operations, drive service excellence, and enhance the customer experience in a remote work environment.

Key Responsibilities

• Lead, coach, and develop a team of Customer Care Representatives, managing hiring, onboarding, and performance
• Oversee daily operations to ensure timely and efficient service delivery in order processing and customer support
• Serve as the primary escalation point for complex order issues and drive improvements in workflow efficiency

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent experience
• Minimum of 5 years in customer service, order processing, or healthcare operations, with at least 2 years in a leadership role
• Working knowledge of payer requirements and healthcare documentation standards
• Strong interpersonal skills with the ability to collaborate across departments
• Demonstrated ability to prioritize work and adapt in a fast-paced environment