Customer Care Project Manager
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Job Summary
To support customer care operations, the temporary Customer Care Project Manager will oversee initiatives, coordinate cross-functional teams, and drive operational improvements in a flexible hybrid schedule combining in-office and remote work.
Key responsibilities
- Manage customer care initiatives and project timelines while identifying risks
- Coordinate with cross-functional teams to ensure successful project execution
- Drive operational improvements to enhance customer and agent experiences
Required qualifications
- 5+ years of project management experience, preferably in a call center or customer service environment
- Experience with project management and customer service platforms (Salesforce, Jira, NICE, Genesys, or similar)
- Proficiency with Microsoft Office Suite
- Strong organizational and communication skills
- Ability to work independently and manage multiple priorities
Complete Job Description
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