Customer Care Project Specialist

Job Summary

Supporting Customer Care initiatives, the full-time remote Customer Care Project Specialist will manage project assignments, apply project management fundamentals, and utilize digital tools to enhance workflows and efficiency across the organization.

Key responsibilities

• Supports project management tasks for internal and external Customer Care operations
• Applies project management skills and tools for scope, quality, and resource management
• Executes front-end system testing and documents results while coordinating project activities

Required qualifications

• 1 - 3 years of relevant project management experience
• Working knowledge of project management principles and tools
• Familiarity with Customer Care operations and related systems
• Basic proficiency in Microsoft Office applications
• Practical experience using generative AI tools for business tasks