Customer Care Representative

Job Summary

Delivering exceptional customer service during evening hours, the full-time remote Customer Care Representative II will manage health-related inquiries through various communication channels, ensuring confidentiality and professionalism while adhering to established procedures.

Key responsibilities

• Supports assigned client groups by performing moderate complexity health-related customer excellence activities
• Makes inbound and outbound health-related customer calls, following set scripts and procedures
• Responds effectively to customer inquiries via telephone, email, chat, and other digital methods regarding patient results and services

Required qualifications

• 1 to 2 years of related customer service experience, with at least 1 year at the CSR1 level
• High School Diploma or equivalent is required; some college courses in clinical laboratory education are preferred
• Experience in healthcare or laboratory settings is preferred
• Proficiency in digital skills, including Outlook and Excel, as well as phone systems and chat automation
• Demonstrated ability to maintain customer confidentiality and deliver sensitive health information with empathy