Customer Care Representative

Job Summary

Seeking dedicated individuals, the full-time remote Customer Care Representative will manage inbound calls, resolve issues, and provide accurate information to applicants, policyholders, agents, and medical providers in a professional manner.

Key responsibilities

• Handle customer inquiries professionally and deliver high-quality customer service primarily via phone
• Utilize internal systems and resources to research information and provide timely responses to inquiries
• Document customer interactions accurately and maintain confidentiality in compliance with HIPAA and company policies

Required qualifications

• High School Diploma or equivalent
• 3-5 years of customer service experience
• Proficiency in using computer systems and software
• Call center experience preferred
• Previous experience in insurance operations or related fields is a plus