Customer Care Representative

Job Summary

To support a growing customer service team, the full-time Customer Care Representative will assist Dental and Vision inbound callers with eligibility, benefit coverage, claims, and provider location while working remotely.

Key responsibilities:

• Servicing inbound calls regarding eligibility, benefit coverage, authorizations, and claims for Dental and Vision services
• Providing feedback on high-level claim issues to ensure prompt resolutions for providers
• Documenting call information accurately and applying effective techniques to ensure customer satisfaction

Required qualifications:

• High school diploma or equivalent
• 1+ years of customer service experience in healthcare, call center, banking, or retail
• Basic knowledge of Microsoft Office products
• Ability to work occasional overtime as needed
• Understanding of dental, vision, and/or medical insurance terminology preferred