Customer Care Representative

Job Summary

Working in a hybrid environment, the full-time Customer Care Representative will manage residential customer accounts by handling inquiries, processing orders, and resolving issues through telephone communication.

Key responsibilities

• Cultivates and maintains ongoing customer relationships
• Processes orders and coordinates with other functions to ensure optimal customer service
• Handles customer calls regarding service, scheduling, and billing inquiries

Required qualifications

• High school diploma or GED
• 1-2 years of clerical or customer service experience preferred
• Basic knowledge of Microsoft Word, Excel, and Windows preferred
• Ability to work a flexible schedule, including weekends and holidays
• A private home office/work space suitable for remote work