Customer Care Representative
Job Summary
To support a growing educational technology company, the full-time Customer Care Representative will manage daily customer service communications, assist with onboarding processes, and respond to inquiries related to products and services in a virtual setting.
Key responsibilities
- Collaborate with operations, sales, and finance departments to communicate effectively with customers
- Assist with customer onboarding by processing orders and granting access to products and services
- Maintain organized inboxes and provide prompt responses to customer inquiries and requests
Required qualifications
- High school diploma or equivalent
- Thorough experience with Google Suite, Office365, Notion, and ability to quickly learn CRM systems
- Extremely organized with a proven ability to thrive in a fast-paced environment
- Demonstrated initiative and responsibility in driving work forward
- Ability to exercise empathy and kindness in customer interactions
Complete Job Description
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