Customer Care Representative

Job Summary

Working remotely, the Customer Care Representative will manage complex customer inquiries, process requests, and ensure accurate account documentation while contributing to the overall efficiency of customer service operations.

Key responsibilities

• Answer telephones and respond to complex customer questions or forward calls to appropriate personnel
• Research customer inquiries and document results, ensuring timely responses and updates to account history
• Assist in day-to-day operations of the customer service area, including training and mentoring less experienced staff

Required qualifications

• High school diploma or G.E.D
• Six or more years of customer service or telephone experience
• Experience with organizational functions and personnel
• Proficient in the use of help desk software and telephone technology
• Familiarity with data entry and processing mail for multiple clients