Customer Care Representative

Job Summary

Providing exceptional customer service, the part-time and full-time Customer Care Representative will answer inbound calls and process inquiries through various channels while maintaining accurate records and meeting performance metrics in a fast-paced call center environment.

Key responsibilities

• Conduct customer interactions in a friendly and professional manner while analyzing needs and providing accurate information
• Key orders accurately and troubleshoot customer issues related to online ordering and account access
• Maintain accurate customer records in CRM systems and identify recurring issues to escalate to leadership

Required qualifications

• High school diploma or GED, or currently pursuing either
• Ability to work every other weekend and weekdays in the Galesburg, IL office, transitioning to remote work for weekends after training
• Proficiency with keyboarding and basic mathematical calculations
• Familiarity with email, chat, and ticketing systems used in customer support
• Reliable high-speed internet connection suitable for remote communication