Customer Care Representative

Job Summary

Serving as the first point of contact for streaming account customers, the full-time Customer Care Representative will handle inbound inquiries through voice and digital channels, delivering exceptional service by diagnosing issues and guiding customers toward resolution.

Key responsibilities

• Handle inbound customer contacts professionally and efficiently through voice and/or digital channels
• Deliver accurate information regarding products, services, billing, and troubleshooting processes
• Document interactions accurately and conduct follow-up communications as required

Required qualifications

• Prior call center experience preferred
• High school diploma or equivalent
• Ability to work flexible shifts based on business needs
• Familiarity with troubleshooting various devices, including iOS, Android, gaming consoles, and streaming devices
• Must pass all assessments, system, and background checks