Customer Care Representative

Job Summary

Seeking a contract Customer Care Representative, this full-time remote position will manage customer interactions, provide empathetic service, and contribute to process improvements while working shifts that include weekdays and weekends.

Key responsibilities

• Develop a deep understanding of customer needs and provide prompt service via phone, email, and case systems
• Identify issues and trends, contributing improvement ideas to enhance customer experience
• Collaborate with product and operations teams to share feedback and assist with customer communications during product updates

Required qualifications

• Experience in a customer service or healthcare operations role, preferably in a PBM, health plan, or pharmacy setting
• Active pharmacy technician license preferred but not required
• Strong problem-solving skills and a customer-first mindset
• Ability to thrive in a fast-paced environment and manage multiple systems simultaneously
• Tech-savvy with experience using Salesforce or similar case management tools