Customer Care Representative

Job Summary

Dedicated and passionate individuals will find a full-time remote opportunity as a Customer Care Representative, responsible for handling inbound calls, resolving inquiries, and providing exceptional customer service to applicants, policyholders, agents, and medical providers.

Key responsibilities:

• Handle customer inquiries professionally and accurately, primarily via phone
• Utilize internal systems and resources to research and resolve customer issues promptly
• Document customer interactions and maintain confidentiality in compliance with HIPAA and company policies

Required qualifications:

• High School Diploma or equivalent
• 3-5 years of customer service experience
• Proficiency in using computer systems and software
• Previous experience in a call center or insurance operations is preferred
• Ability to work effectively in a fast-paced environment