Customer Care Representative
Job Summary
Providing exceptional customer service, the part-time Associate Customer Care Representative will respond to inquiries, resolve issues, and ensure customer satisfaction while working remotely under supervision.
Key responsibilities
- Respond promptly to customer inquiries via phone and provide effective problem resolution for complex issues
- Maintain accurate records of customer interactions and follow up to ensure resolution and satisfaction
- Adhere to schedule adherence expectations and meet performance benchmarks in quality and productivity
Required qualifications
- 0-1 years of customer service work experience
- Experience with Microsoft Office Suite (Outlook, Word)
- High School diploma or equivalent
- Availability to work as late as 12 am EST
- Ability to communicate effectively in English; Spanish language skills are a plus
Complete Job Description
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