Customer Care Representative

Job Summary

Seeking dedicated individuals, the full-time remote Customer Care Representative will handle inbound calls, resolve inquiries, and provide exceptional customer service to applicants, policyholders, agents, and medical providers.

Key responsibilities:

• Handle customer inquiries professionally and accurately, primarily via phone
• Utilize internal systems and resources to research information and resolve issues
• Document customer interactions and maintain compliance with HIPAA and company policies

Required qualifications:

• High School Diploma or equivalent
• 3-5 years of customer service experience
• Proficiency in using computer systems and software
• Previous call center experience preferred
• Experience in insurance operations or customer service is a plus