Customer Care Representative

Job Summary

Supporting patient services remotely, the full-time HME Customer Care Representative will manage order requests, verify insurance information, and coordinate delivery of medical equipment while ensuring timely communication with patients and providers.

Key responsibilities

• Handles incoming requests for referrals and processes order requests through verification and insurance checks
• Builds equipment orders using patient medical records and provides alternative product suggestions to enhance care
• Coordinates delivery of services and maintains communication with patients, clinical staff, and insurance companies

Required qualifications

• High school diploma/GED or equivalent working knowledge
• Working knowledge of medical terminology and familiarity with hospital operations
• Excellent organizational and interpersonal skills
• Proficiency with commonly used office software and ability to learn new applications
• Previous experience in a healthcare setting is preferred