Customer Care Representative

Job Summary

To support a growing team, the part-time Customer Care Representative will provide assistance to Dental and Vision inbound callers regarding eligibility, benefit coverage, claims, and provider location while working fully remote with flexible scheduling options.

Key responsibilities

• Servicing inbound callers with information on eligibility, benefit coverage, and claims
• Utilizing knowledge of claim adjustments to resolve provider requests and providing feedback on claim issues
• Supporting enrollment activities and acting as a liaison between the organization and clients' Member Services staff

Required qualifications

• High school diploma or equivalent
• 1+ years of customer service experience in healthcare, call center, banking, or retail
• Basic knowledge of Microsoft Office products (Word, Excel, Outlook)
• Ability to work occasional overtime as needed
• Understanding of dental, vision, and/or medical insurance terminology is preferred