Customer Care Representative
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Job Summary
To support customer needs in a fully remote environment, the full-time Customer Care Representative will assist Dental and Vision inbound callers with eligibility, benefit coverage, and claims while providing exceptional customer service and problem-solving support.
Key responsibilities
- Servicing inbound callers with information on eligibility, benefits, authorizations, and claims
- Providing feedback on high-level claim issues to ensure prompt resolutions for providers
- Documenting call information accurately and escalating issues as necessary to leadership
Required qualifications
- High school diploma or equivalent
- 1+ years of customer service experience in healthcare, call center, banking, or retail
- Basic knowledge of Microsoft Office products
- Ability to work occasional overtime as needed
- Strong data entry and navigation skills
Complete Job Description
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