Customer Care Representative

Job Summary

Bridging the gap between patients and healthcare providers, the full-time remote HME Customer Care Representative will manage incoming requests for medical equipment orders, ensuring accurate processing and coordination of services while advocating for patient needs.

Key responsibilities

• Handles incoming requests for new orders and refills, verifying information and initiating insurance processes
• Builds equipment orders using patient medical records and offers alternative product suggestions to enhance patient care
• Provides instructions and coordinates resources for patients regarding products, services, and financial responsibilities

Required qualifications

• High school diploma/GED or equivalent working knowledge
• Working knowledge of medical terminology and familiarity with hospital operations
• Excellent organizational and interpersonal skills
• Proficiency with commonly used office software and ability to learn new applications
• Previous experience in a healthcare setting is preferred