Customer Care Representative
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Job Summary
Working remotely in a full-time capacity, the Customer Care Representative will manage inbound calls from Members, Clients, and Facilities, handling 60-80 calls daily while providing exceptional customer service in Rhode Island.
Key responsibilities
- Handle inbound calls and inquiries from Members, Clients, and Facilities
- Progressively tackle more complex tasks as skills develop
- Maintain a high level of customer satisfaction while managing call volume
Required qualifications
- Must currently reside in Rhode Island
- 1 year of Call Center experience
- 6 months of Customer Service experience
- Basic typing/computer skills with excellent navigational abilities
- High-speed Internet access with specified minimum upload and download speeds
Complete Job Description
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