Customer Care Representative

Job Summary

To deliver an exceptional virtual customer experience, the full-time Customer Care Representative will manage customer inquiries and relationships, drive sales and occupancy growth, and support efficient operations across self-storage facilities in a remote environment.

Key responsibilities

• Convert inbound and outbound leads into rentals, achieving monthly and quarterly sales targets while maintaining high occupancy rates
• Manage the customer journey from inquiry to move-in, conducting timely follow-ups and maintaining CRM accuracy for all interactions
• Provide professional assistance to existing customers, resolving account questions and service requests to enhance satisfaction and retention

Required qualifications

• 3+ years of experience in sales, call center, or customer service roles
• Proficiency with CRM systems; prior experience with StorEdge or VMOS is a plus
• Prior experience in self-storage or property management preferred
• High school diploma or equivalent required; college coursework in business or related field preferred