Customer Care Representative

Job Summary

Providing exceptional customer service and supporting the Sales team, the full-time Customer Care Representative will manage customer interactions, accurately enter orders, and maintain account relationships while having the opportunity to work remotely.

Key responsibilities:

• Answer incoming calls with a positive attitude, delivering excellent service to internal and external customers
• Accurately enter orders and communicate any exceptions to customers
• Manage customer portals and master the ERP system, Syspro, for order entry and customer history retrieval

Required qualifications:

• Experience in a customer service role
• Strong communication skills
• Experience with CRM and ERP systems
• Previous experience in a manufacturing setting is a plus
• Familiarity with Salesforce, Sage, or Syspro is a plus