Customer Care Representative

Job Summary

Focused on ensuring timely delivery of medical equipment, the full-time remote Customer Care Representative will manage order requests, verify insurance details, and provide support to patients and healthcare providers.

Key responsibilities

• Handles incoming requests for new orders and refills, verifying information and initiating insurance processes
• Builds equipment orders based on patient medical records and suggests alternative products to enhance care
• Coordinates delivery of services and maintains communication with patients, providers, and internal teams

Required qualifications

• High school diploma/GED or equivalent working knowledge
• Familiarity with medical terminology and hospital operations
• Proficiency in commonly used office software and ability to learn new applications
• Excellent organizational and interpersonal skills