Customer Care Representative II

Job Summary

Providing compassionate support to patients, the full-time Customer Care Representative II will manage high volumes of calls, addressing billing inquiries and resolving complex healthcare concerns in a remote setting.

Key responsibilities

• Answer a high volume of calls, evaluating and responding to billing inquiries while translating medical terminology for patients
• Research and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations and track all patient interactions accurately

Required qualifications

• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting analyzing and resolving customer concerns
• Knowledge of healthcare claims billing and eligibility processes
• Proficiency in using computers and navigating complex applications
• High school diploma or GED required; must be 18 years or older